How it works
Participa is Información Local's channel for making sure your voice reaches Fuerteventura's institutions. Tell us what's happening in your municipality: we pass it on to whoever needs to respond, follow it up publicly, and publish the reply.
It does not replace official channels and is not an emergency service: it is a journalistic route to ensure residents' questions, issues and proposals are not lost, and to make sure the responses (or lack of them) are made public.
Three steps
Tell us
Choose what you want to send: an issue, a question, a suggestion, a proposal that other residents can support, or a topic you'd like us to investigate. Write the text, add photos and the location if it helps. We only ask for your name, your email and your municipality; there are no passwords.
We review it and pass it on
The Información Local team reviews every submission within 1–2 working days. We discard those that are out of scope or duplicates (and explain why), and send the rest to the relevant department of the institution, along with a response deadline. You receive an email with every change of status.
We publish the response
When the institution responds, we publish the reply alongside your submission and let you know. If it doesn't respond within the deadline, the submission is marked as "no response" and counts towards the institution's tracker.
Who can see your submission
When you submit it, you decide which of the three visibility levels you want:
- Public with your name It is published on the board with your first and last name, like a letter to the editor.
- Public without your name It is published on the board, but signed as "Resident of your municipality". The institution does know who sent it.
- Private It is not published: we only pass it on to the institution and tell you the response by email.
Public submissions are displayed as soon as we review them, tagged "pending referral" until they are sent on to the institution. Contact details are never published.
Deadlines
Each institution has an indicative response deadline, 15 days from referral by default; you can check it on its profile page. Each submission's page publicly shows how many days it has been waiting for a response.
What we do if there's no response
- Before the deadline expires, we remind the institution that the submission is still pending.
- If the deadline is exceeded, the submission is shown as "overdue" along with the number of days it has been waiting, and we notify the institution again every day.
- If, after a further 30 days, there is still no response, we close it as "no response" and the editorial team considers publishing it as a news story. It remains published and counts towards the tracker. If the response arrives later, we publish it and reopen the submission as answered.
Submission statuses
- Received We have received it and it is awaiting review.
- Under review We are currently reviewing it.
- Referred Sent to the relevant department, with a response deadline.
- In progress The institution has acknowledged receipt and is dealing with it.
- Answered An official response has been published.
- Resolved Resolved.
- No response The institution did not respond within the deadline.
- Rejected Out of scope, duplicate or inappropriate; we explain why.
The tracker
For each institution, we show the percentage of referred submissions that have received a response, how many arrived within the deadline, and the average response time. It is updated with every response and cannot be edited manually.
How we verify
Before referring a submission, we check that the email address is genuine, that the subject matches the chosen institution and, where necessary, we cross-check the details against our own sources. Official responses are published exactly as received, identifying the institution and the department that replies. We do not verify identity beyond the email address and municipality, and we do not publish third parties' personal data.
No passwords
To follow your submissions, support proposals and vote in consultations, all you need is your email address: we send you a one-time access link.
Languages
You can write in Spanish, English, German or Italian. We automatically translate submissions and responses so that all residents can read them; the original text is always indicated.
Contact
Have a question about a submission, a correction, or a complaint about the service? Write to us at participa@informacionlocal.es or via Tell us, selecting "topic to investigate". Participa is a service run by Información Local.